Client Value Partner

Celonis
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Executive communication","Leadership","Mentoring","Consultative approach","Stakeholder management"]

Own the end-to-end customer value journey for Celonis’ most strategic accounts. Serve as a trusted advisor to C-level executives, shaping long-term visions and driving transformation through measurable adoption and value realization. Lead and staff engagement teams across global functions, mentor both customers and internal team members, manage escalations, and build customer advocacy via advisory boards and thought leadership.

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Celonis
Celonis
3 days ago

Client Value Partner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the end-to-end customer value journey for Celonis’ most strategic accounts. Serve as a trusted advisor to C-level executives, shaping long-term visions and driving transformation through measurable adoption and value realization. Lead and staff engagement teams across global functions, mentor both customers and internal team members, manage escalations, and build customer advocacy via advisory boards and thought leadership.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and maintain relationships with key stakeholders, including C-level executives, aligning Celonis to their strategic objectives.
  • •Ensure engagements are properly staffed with cross-functional Celonis resources and mentor customer organizations (e.g., Centers of Excellence).
  • •Drive the end-to-end customer value journey, including program roadmaps, value plans, and escalation resolution.
  • •Internalize customer strategy and align Celonis delivery to help solve business-critical problems with high-quality, on-time outcomes.
  • •Build customer advocacy through advisory boards, represent Celonis at events, and contribute to playbooks and assets for the value engineering team.

Pay and Benefits

Perks:Paid LeaveParental LeaveLearning BudgetGym MembershipHealth Insurance

Key Requirements

  • •Minimum 10 years of relevant customer success, strategy consulting, or related experience.
  • •Proven experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
  • •Strong change management experience for transformation and adoption.
  • •Ability to work with senior executives and influence with data, facts, and confidence.
  • •Ability to organize and manage multiple streams and collaborate with internal subject matter experts to drive opportunities.
Experience:10+ yearsEnterprise SaaSProcess intelligenceProcess miningAI transformation
Skills:Executive communicationLeadershipMentoringConsultative approachStakeholder management
Languages:English
Tech Stack:AIProcess miningProcess re-engineeringCenters of Excellence

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn