Associate Customer Success Manager for GSA

Smartly
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Analytical thinking","Problem-solving","Stakeholder management"]

Help Smartly’s Global Strategic Accounts team deliver strategic and operational excellence for enterprise customers. You’ll support onboarding, training, and quarterly business reviews while partnering with Customer Success teams to align customer goals to measurable outcomes. Own end-to-end campaign setup, optimization, and performance tracking across major paid social and programmatic platforms. Use analytics and dashboards to deliver actionable insights, troubleshoot integrations, and contribute customer feedback to product and engineering.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Smartly
Smartly
1 day ago

Associate Customer Success Manager for GSA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Help Smartly’s Global Strategic Accounts team deliver strategic and operational excellence for enterprise customers. You’ll support onboarding, training, and quarterly business reviews while partnering with Customer Success teams to align customer goals to measurable outcomes. Own end-to-end campaign setup, optimization, and performance tracking across major paid social and programmatic platforms. Use analytics and dashboards to deliver actionable insights, troubleshoot integrations, and contribute customer feedback to product and engineering.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
  • •Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
  • •Oversee end-to-end campaign setup, optimization, and performance tracking across major paid social and programmatic platforms
  • •Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams
  • •Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility

Key Requirements

  • •1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally in an agency, SaaS, or ad tech environment
  • •Ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms
  • •Proficiency with Excel, PowerPoint, or similar business intelligence/visualization tools to turn campaign data into insights and recommendations
  • •Strong analytical, problem-solving, presentation, and communication skills
  • •Ability to manage multiple workstreams and stakeholders across global teams, including mid-shift hours to support EMEA accounts
Experience:Digital advertisingMedia operationsCustomer successMarketing analyticsSaaSAd tech
Skills:CommunicationOrganizational skillsAnalytical thinkingProblem-solvingStakeholder management
Languages:English
Tech Stack:ExcelPowerPointMetaTikTokPinterestSnapRedditDV360Google AdsThe Trade Desk

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn