Xero

6 days ago

Data Analyst (CX) - Melio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Use data to help Customer Experience and Payment Operations leaders make better decisions, from monthly business reviews to headcount and workforce planning. Build Payment Operations reporting foundations, then expand coverage across both departments. Your analysis shapes service level agreements, performance reviews, and resourcing and bonus decisions. Work within the workforce team alongside a Workforce Analyst, supporting leaders across New Zealand, the US, and the UK in a hybrid setup.

Location: Auckland

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Turn raw data into decisions that matter for Customer Experience and Payment Operations, including monthly business reviews and headcount planning.
•Shape service level agreements, performance reviews, and decisions on where the team invests its time and people.
•Build dedicated reporting support for Payment Operations from the ground up.
•Deliver monthly business reviews and quarterly proficiency scoring to support performance and salary reviews.
•Develop longer-term headcount and workforce planning models as the business scales.

Key Requirements

•Strong analytical skills and comfort working with data from multiple departments.
•Confidence using reporting tools such as Tableau and Zendesk Explore.
•Executive presence to present findings to senior leaders and the C-suite.
•A solutions-focused mindset to translate data-driven recommendations for stakeholders new to the detail.
•Precision and care with numbers, since reporting directly influences bonus and resourcing decisions.

Skills:Analytical skillsExecutive presenceSolutions-focused mindsetPrecisionCollaboration

Tech Stack:TableauZendesk Explore

Company Brief

Xero

Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn

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Xero

6 days ago

Data Analyst (CX) - Melio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Auckland

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Turn raw data into decisions that matter for Customer Experience and Payment Operations, including monthly business reviews and headcount planning.
•Shape service level agreements, performance reviews, and decisions on where the team invests its time and people.
•Build dedicated reporting support for Payment Operations from the ground up.
•Deliver monthly business reviews and quarterly proficiency scoring to support performance and salary reviews.
•Develop longer-term headcount and workforce planning models as the business scales.

Key Requirements

•Strong analytical skills and comfort working with data from multiple departments.
•Confidence using reporting tools such as Tableau and Zendesk Explore.
•Executive presence to present findings to senior leaders and the C-suite.
•A solutions-focused mindset to translate data-driven recommendations for stakeholders new to the detail.
•Precision and care with numbers, since reporting directly influences bonus and resourcing decisions.

Skills:Analytical skillsExecutive presenceSolutions-focused mindsetPrecisionCollaboration

Tech Stack:TableauZendesk Explore

Company Brief

Xero

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn