Mercedes-Benz Digital Experience Specialist - Mercedes Benz of Calabasas

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 18+ hourlyFunction: Laboratory & Clinical OperationsSkills: ["Communication","Problem-solving","Troubleshooting","Customer service","Organization"]

Help Mercedes-Benz dealership customers set up, activate, and use the Mercedes-Benz me Connect app and connected vehicle services. You’ll guide customers through app installation, account registration, vehicle pairing, and connected-service enrollment, then educate them on remote functions, vehicle status, and navigation. Troubleshoot common app and connectivity issues, escalate technical concerns when needed, and coordinate with Sales and Service to deliver a seamless digital experience from vehicle delivery through ownership.

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FursaFursa
Sonic Automotive
Sonic Automotive
15 hours ago

Mercedes-Benz Digital Experience Specialist - Mercedes Benz of Calabasas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Help Mercedes-Benz dealership customers set up, activate, and use the Mercedes-Benz me Connect app and connected vehicle services. You’ll guide customers through app installation, account registration, vehicle pairing, and connected-service enrollment, then educate them on remote functions, vehicle status, and navigation. Troubleshoot common app and connectivity issues, escalate technical concerns when needed, and coordinate with Sales and Service to deliver a seamless digital experience from vehicle delivery through ownership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Entry level

Key Responsibilities

  • •Assist customers with downloading, registering, and setting up the Mercedes-Benz me Connect app.
  • •Guide customers through vehicle pairing, account activation, and connected-service enrollment.
  • •Educate customers on Mercedes-Benz digital features, including remote vehicle functions, vehicle status, navigation, and connected services.
  • •Troubleshoot common app, account, connectivity, and activation issues and escalate technical concerns when necessary.
  • •Partner with Sales to ensure customers receive a me Connect introduction during vehicle delivery and maintain accurate activation information following privacy and security procedures.

Pay and Benefits

Salary: USD 18 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid LeaveLife InsuranceParental Leave

Key Requirements

  • •Must be legally authorized to work in the United States and complete pre-employment requirements including a background check, MVR review, and drug screening.
  • •Valid driver’s license with an acceptable driving record.
  • •Strong comfort with smartphones, mobile applications, Bluetooth connectivity, and digital technology.
  • •Excellent communication skills to explain technical information clearly to customers with varying levels of technology experience.
  • •Strong problem-solving and troubleshooting skills with a patient, solutions-oriented approach.
Experience:Customer serviceAutomotive dealershipTechnology support
Skills:CommunicationProblem-solvingTroubleshootingCustomer serviceOrganization
Licenses:Driver’s license
Languages:English
Tech Stack:Mercedes-Benz me ConnectConnected vehicle servicesBluetoothSmartphonesMobile applicationsApp installationAccount registration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn