Loan Operations Specialist

Customers Bancorp
Pennsylvania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Customer service focus","Verbal communication","Written communication","Adaptability","Attention to detail"]

Manage end-to-end loan operations to ensure operational excellence and accurate data across onboarding, servicing, payments, and participation loan workflows. You’ll administer loan updates in core banking systems, support Commercial, SBA, Participation, and Syndication loans, process payments and advances with compliance in mind, and respond to internal and external inquiries. You’ll also complete recurring reconciliations and reporting, adapt to process changes, and share best practices across the loan operations team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Customers Bancorp
Customers Bancorp
3 months ago

Loan Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Manage end-to-end loan operations to ensure operational excellence and accurate data across onboarding, servicing, payments, and participation loan workflows. You’ll administer loan updates in core banking systems, support Commercial, SBA, Participation, and Syndication loans, process payments and advances with compliance in mind, and respond to internal and external inquiries. You’ll also complete recurring reconciliations and reporting, adapt to process changes, and share best practices across the loan operations team.
Location: Pennsylvania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Administer direct input, verification, and ongoing maintenance of loans in the bank’s core operating system.
  • •Ensure accurate onboarding of Commercial, SBA, Participation, and Syndication loans.
  • •Maintain accurate, complete, and properly retained records to meet compliance and regulatory standards.
  • •Process loan payments and advances in accordance with internal compliance guidelines.
  • •Respond to internal and external customer inquiries and complete recurring system updates, payment reconciliations, and monthly reporting.

Key Requirements

  • •3-5 years of experience within Loan Operations and/or Bank Operations.
  • •Hands-on experience with onboarding and servicing Participation/Syndication loans.
  • •Strong knowledge of Commercial, SBA, Participation, and Consumer loan operations.
  • •Ability to interpret financial reports, legal loan documents, and complex loan structures.
  • •Strong customer service focus with excellent verbal and written communication abilities.
Experience:3-5 yearsBank operations
Skills:Customer service focusVerbal communicationWritten communicationAdaptabilityAttention to detail
Tech Stack:IBSFinastra LaserProSalesforceNCinoMicrosoft Office SuiteAI

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn