Customer operations

Watershed
New York
Workplace: OnsiteFull timeUSD 154,160 - 183,300 annuallyFunction: Revenue Operations (RevOps)Experience: 5+ yearsSkills: ["Analytical excellence","Communication","Influences without authority","Turn ambiguous problems into systems"]

Own the operational backbone for Customer Success, Sustainability Advisory & Services, and Support. Partner with Customer leadership to design operating models, segmentation, engagement approaches, staffing and capacity planning, and performance frameworks. Build forecasting from the ground up and create AI-first workflows and internal tooling across the customer lifecycle. Lead end-to-end strategic initiatives and use evidence-based reporting to shape key decisions.

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FursaFursa
Watershed
Watershed
3 days ago

Customer operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the operational backbone for Customer Success, Sustainability Advisory & Services, and Support. Partner with Customer leadership to design operating models, segmentation, engagement approaches, staffing and capacity planning, and performance frameworks. Build forecasting from the ground up and create AI-first workflows and internal tooling across the customer lifecycle. Lead end-to-end strategic initiatives and use evidence-based reporting to shape key decisions.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Design and implement the customer operating model across Customer Success, Sustainability Advisory & Services, and Support (organizational design, segmentation, engagement models, and performance frameworks).
  • •Build forecasting from the ground up for retention, expansion, and services capacity, creating methodologies and operating cadences leadership trusts.
  • •Create AI-first operational workflows across the customer lifecycle and internal tooling that changes day-to-day operations.
  • •Lead strategic initiatives end to end across complex, multi-workstream customer org programs, framing problems with cross-functional partners and co-owning outcomes.
  • •Report and use evidence-based leadership reporting (e.g., customer health scoring) to inform coverage, staffing, and operational decisions.

Pay and Benefits

Salary: USD 154,160 - 183,300 annually

Key Requirements

  • •5+ years of GTM Operations experience (CS Ops, RevOps, Strategy & Ops) at a high-growth B2B technology company, or a mix of strategy consulting and GTM Ops.
  • •Hands-on experience supporting customer-facing teams, especially Customer Success, including retention reporting and operating cadence.
  • •Demonstrated analytical excellence building forecasting models for real leadership decisions (capacity, retention, expansion).
  • •Ability to turn ambiguous objectives into working systems through planning, building, adoption, and strong judgment on what good looks like.
  • •Hands-on experience with GTM and BI tools including Salesforce, Gong, and Sigma; bonus for SQL and Salesforce administration (automation and data model design).
Experience:5+ yearsB2B technologyGTM OpsRevOpsCustomer success
Skills:Analytical excellenceCommunicationInfluences without authorityTurn ambiguous problems into systems
Tech Stack:SalesforceGongSigmaSQLAI

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website