23 hours ago

Client Service Delivery - Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead end-to-end service delivery for health/benefits broking solutions, partnering with clients, accounts, and internal stakeholders to drive operational efficiency and business outcomes. Manage a team (8–12) and oversee project planning, timelines, resource allocation, risk mitigation, and communication management. Define and implement SLAs with on-shore partners, track operational metrics, and improve quality through automation, standardization, coaching, and process re-engineering.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Manage service delivery and business operations, acting as a liaison to clients, accounts, and external stakeholders.
•Lead people management for a team of 8–12 colleagues, including performance management, coaching, and engagement.
•Own end-to-end project management: timelines, resource allocation, risk identification/mitigation, and communication management.
•Develop and implement strategy and operational targets, including defining and implementing SLAs with on-shore stakeholders.
•Drive process and quality improvements using automation, standardization, technology initiatives, and process re-engineering.

Pay and Benefits

Perks:Cab Facility

Key Requirements

•6–8 years of relevant experience in day-to-day business operations and service delivery management.
•Strong people management experience, including performance management, coaching, and succession planning.
•Proven project management ability across multiple projects with a focus on quality of delivery and process efficiency.
•Ability to define and implement SLAs, escalation matrices, and operational control standards with on-shore stakeholders.
•Advanced data analysis skills and proficiency with MS Excel; experience with reporting operational metrics.

Experience:6-8 years

Skills:CommunicationListening skillsPlanningAnalytical thinkingProblem solving

Languages:En-us

Tech Stack:MS ExcelMS WordPowerPointMS Office

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon