Customer Experience Management Trainee (New Grads)

Carvana
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer obsession","Mentorship","Learning agility","Leadership development","Curiosity"]

Participate in an 18–24 month leadership development program that starts in a Market Operations Customer Advocate role and prepares you for operations leadership. You’ll learn Carvana’s AI-enabled systems that move vehicles from click to customer, work across last-mile fulfillment and delivery operations, and apply coursework every six months with mentorship. You’ll also drive the Carvana car hauler and develop the credentials to lead fast-growing operations at vending machines or showrooms.

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FursaFursa
Carvana
Carvana
22 hours ago

Customer Experience Management Trainee (New Grads)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Participate in an 18–24 month leadership development program that starts in a Market Operations Customer Advocate role and prepares you for operations leadership. You’ll learn Carvana’s AI-enabled systems that move vehicles from click to customer, work across last-mile fulfillment and delivery operations, and apply coursework every six months with mentorship. You’ll also drive the Carvana car hauler and develop the credentials to lead fast-growing operations at vending machines or showrooms.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Begin in the Market Operations Customer Advocate role and create memorable customer experiences at Car Vending Machines or showrooms.
  • •Use Carvana’s AI and products to learn the systems that move a car from click to customer.
  • •Learn how fulfillment operations move cars, haulers, and people from first to last mile and build skills to lead.
  • •Apply mentorship and coursework every six months to gain certifications in different parts of how the business operates.
  • •Drive the Carvana car hauler and learn the full operation from detail bay to driveway through hands-on work.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveOvertimeEquityWellness StipendPet Care

Key Requirements

  • •Earned a Bachelor's degree in the last three years.
  • •Be drawn to customer-obsessed operations that are tech-forward, fast-growing, and complex.
  • •Understand how a real company runs end to end, not just the part in front of you.
  • •Complete physically demanding work including vehicle detailing and loading/unloading; lift/push/pull up to 50 lbs.
  • •Must pass a drug test, obtain a DOT Medical Card, be at least 21, have a valid driver's license, and be able to read/write/speak/understand English.
Education:Bachelor's
Skills:Customer obsessionMentorshipLearning agilityLeadership developmentCuriosity
Licenses:Valid driver's license
Certifications:DOT Medical Card
Languages:English
Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn