Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a portfolio of high-touch real estate agents, providing day-to-day support via phone, email, and in-person meetings. Drive adoption of Compass tools through 1:1 guidance, strategic recommendations, and group training. Also handle key marketing-support requests using templates and coordinate with the Onboarding team to welcome new customers, while mentoring Agent Experience Coordinators and escalating issues when needed.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers via phone calls, emails, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and related services.
•Deliver marketing support by answering questions, creating collateral from templates (listing presentations and postcards), and liaising with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics to welcome new customers to Compass.
•Mentor Agent Experience Coordinators, manage escalations, and champion agent questions and feedback across teams and departments.

Pay and Benefits

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kLife InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Ability to provide live training and support customers with tools and programs.
•Experience with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong listening, problem-solving, communication, organization, attention to detail, and creative writing with an eye for design.

Experience:Real estateCustomer service

Skills:ListeningCommunicationProblem-solvingRelationship buildingOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers via phone calls, emails, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and related services.
•Deliver marketing support by answering questions, creating collateral from templates (listing presentations and postcards), and liaising with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics to welcome new customers to Compass.
•Mentor Agent Experience Coordinators, manage escalations, and champion agent questions and feedback across teams and departments.

Pay and Benefits

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kLife InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Ability to provide live training and support customers with tools and programs.
•Experience with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong listening, problem-solving, communication, organization, attention to detail, and creative writing with an eye for design.

Experience:Real estateCustomer service

Skills:ListeningCommunicationProblem-solvingRelationship buildingOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn