Customer Success Manager - Nordics

Workiva
Amsterdam
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Presentation","Problem-solving","Time management"]

Own the post-sale customer journey for a named set of Nordics accounts, driving adoption and ensuring continuous ROI on the Workiva Platform. Serve as the primary point of contact, manage customer milestones via Success Plans, identify and address risks, and coordinate across Services, Support, Marketing, Sales, Product, and Engineering. Partner with Sales on renewals and advocate internally with clear feedback to improve onboarding, training, and ongoing success.

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FursaFursa
Workiva
Workiva
8 hours ago

Customer Success Manager - Nordics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for a named set of Nordics accounts, driving adoption and ensuring continuous ROI on the Workiva Platform. Serve as the primary point of contact, manage customer milestones via Success Plans, identify and address risks, and coordinate across Services, Support, Marketing, Sales, Product, and Engineering. Partner with Sales on renewals and advocate internally with clear feedback to improve onboarding, training, and ongoing success.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption of Workiva solutions and ensure continuous ROI.
  • •Consult on best practices, workflows, and management business reviews.
  • •Develop relationships across customer organizations and manage risks within named accounts, escalating when needed.
  • •Maintain customer-facing Success Plans and ensure customers work toward key Customer Journey milestones.
  • •Advocate for customers internally and work with Sales to understand upcoming renewals, including teaching customers how to use the platform.
Travel: Low travel

Key Requirements

  • •Undergraduate degree or equivalent combination of experience and education in a related field; advanced degree may substitute for professional experience.
  • •2 years of related experience in customer success, customer service, account management, or sales.
  • •Experience supporting a SaaS application preferred.
  • •Strong communication and presentation skills with comfort delivering consultative recommendations.
  • •Self-starter with strong time management and prioritization skills.
Experience:2+ yearsSaaS
Education:Bachelor's
Skills:Customer focusCommunicationPresentationProblem-solvingTime management
Tech Stack:Workiva PlatformCustomer management tools

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn