Tixr

3 months ago

Client Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

The Client Experience Manager will be the day-to-day contact for Tastemaker clients, managing relationships, driving platform adoption, and identifying account growth opportunities. You’ll coordinate with the Director of Accounts and Technical Solutions Managers to deliver exceptional service, onboard new clients, resolve issues, and ensure timely delivery of projects, reports, and events across a fast-growing SAAS/ticketing platform.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strong, trusted relationships with clients, serving as their advocate within the company and proactively communicating goals and challenges.
•Monitor client engagement and platform usage to identify opportunities for adoption, satisfaction, and account growth; pursue upsell opportunities where aligned with client goals.
•Act as the primary point of contact for assigned client accounts, managing daily needs, inquiries, and timely resolution of client tickets.
•Coordinate across internal teams to meet client needs, including onboarding, feature demos, and issue escalation with guidance from leadership.
•Maintain organized client records in Notion and HubSpot, identify process improvements for client success workflows, and provide regular health insights to leadership.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityLife PlansPaid HolidaysEducation Stipend

Key Requirements

•5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS
•Excellent communication, negotiation, and presentation skills
•Strong problem-solving and analytical skills with high attention to detail
•Strong organizational skills and the ability to deliver a high level of customer service
•Bachelor’s degree in business or a related field

Experience:5+ yearsTicketingSAASEventsFestivalsVenues

Education:Bachelor's in Business

Skills:CommunicationNegotiationPresentationProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:HubSpotNotionSlackGoogle Apps

Company Brief

Tixr

Provides a white‑label ticketing and event commerce platform enabling promoters, venues, and brands to sell tickets, manage events, and deliver digital experiences and analytics for live entertainment and experiences.

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2014

Website LinkedIn

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Tixr

3 months ago

Client Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strong, trusted relationships with clients, serving as their advocate within the company and proactively communicating goals and challenges.
•Monitor client engagement and platform usage to identify opportunities for adoption, satisfaction, and account growth; pursue upsell opportunities where aligned with client goals.
•Act as the primary point of contact for assigned client accounts, managing daily needs, inquiries, and timely resolution of client tickets.
•Coordinate across internal teams to meet client needs, including onboarding, feature demos, and issue escalation with guidance from leadership.
•Maintain organized client records in Notion and HubSpot, identify process improvements for client success workflows, and provide regular health insights to leadership.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityLife PlansPaid HolidaysEducation Stipend

Key Requirements

•5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS
•Excellent communication, negotiation, and presentation skills
•Strong problem-solving and analytical skills with high attention to detail
•Strong organizational skills and the ability to deliver a high level of customer service
•Bachelor’s degree in business or a related field

Experience:5+ yearsTicketingSAASEventsFestivalsVenues

Education:Bachelor's in Business

Skills:CommunicationNegotiationPresentationProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:HubSpotNotionSlackGoogle Apps

Company Brief

Tixr

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2014

Website LinkedIn