Customer Care Specialist (Olesnica, DS, PL)

Kerry Group
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Attention to detail","Organizational skills","Analytical skills","Problem solving","Administrative skills","Teamwork","Continuous learning","Adaptability"]

Join Kerry’s Customer Care team as a Hungarian and Polish-speaking Customer Care Specialist, serving as the key contact for customers and resolving queries quickly. You’ll manage account administration, handle customer orders and requests, improve processes, and escalate complex service issues to supervisors or managers when needed. The role starts onsite in Olesnica for 4–6 weeks of training and then becomes hybrid working 3 days in the office.

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Kerry Group
Kerry Group
12 hours ago

Customer Care Specialist (Olesnica, DS, PL)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Join Kerry’s Customer Care team as a Hungarian and Polish-speaking Customer Care Specialist, serving as the key contact for customers and resolving queries quickly. You’ll manage account administration, handle customer orders and requests, improve processes, and escalate complex service issues to supervisors or managers when needed. The role starts onsite in Olesnica for 4–6 weeks of training and then becomes hybrid working 3 days in the office.
Location: Poland
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Maintain professional, timely, and effective communication with customers.
  • •Handle account administration, account queries, and commercial support.
  • •Manage customer orders and requests according to company procedures and propose process improvements.
  • •Resolve service issues by clarifying complaints, identifying causes, finding solutions, and escalating when needed.
  • •Maintain customer relationships and stay up to date on products, processes, and suppliers; support information gathering for improvements.

Key Requirements

  • •Fluent in Polish, Hungarian, and English.
  • •Excellent communication and interpersonal skills.
  • •Strong attention to detail with excellent organisational and analytical/problem-solving abilities.
  • •Ability to integrate and work effectively with others in a changing environment.
  • •Team-player mindset and a desire for continuous learning and professional growth.
Skills:CommunicationInterpersonal skillsAttention to detailOrganizational skillsAnalytical skillsProblem solvingAdministrative skillsTeamworkContinuous learningAdaptability
Languages:PolishHungarianEnglish

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn