Customer Success Manager

DataCamp
New York
Full timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer focus","Ownership","Collaboration","Coaching","Strategic thinking"]

Own the full customer lifecycle for DataCamp’s most strategic B2B accounts, from onboarding through renewal. Build proactive success plans to drive data and AI upskilling outcomes, and partner with sales and internal teams to expand product adoption. Lead learning initiative strategy, capture customer value, and use product/marketing feedback loops to inform roadmap decisions. Establish champions, manage GRR/NRR targets, and enable customers with consultative coaching on DataCamp’s platform.

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FursaFursa
DataCamp
DataCamp
2 days ago

Customer Success Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the full customer lifecycle for DataCamp’s most strategic B2B accounts, from onboarding through renewal. Build proactive success plans to drive data and AI upskilling outcomes, and partner with sales and internal teams to expand product adoption. Lead learning initiative strategy, capture customer value, and use product/marketing feedback loops to inform roadmap decisions. Establish champions, manage GRR/NRR targets, and enable customers with consultative coaching on DataCamp’s platform.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the customer lifecycle from onboarding to renewal for top-tier B2B clients.
  • •Develop proactive success plans to help customers meet and exceed data & AI transformation and upskilling goals.
  • •Collaborate with sales and cross-functional teams to maintain and grow product adoption and relationships.
  • •Strategize and help launch learning initiatives to improve access and outcomes for large learner groups.
  • •Drive renewal, upsell, and cross-sell by capturing business value and evangelizing DataCamp across client organizations.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityPaid Leave401kHealth InsuranceDentalVisionLifeLearning Budget

Key Requirements

  • •3+ years of industry experience in customer success, pre-sales, account management, support, or consulting, with a long-term go-to-market focus.
  • •Experience working with big data and advanced analytics technologies, trends, and vendor landscape; able to speak confidently to clients.
  • •A track record of meeting or exceeding GRR and NRR targets across a portfolio of customer accounts.
  • •Ability to coach stakeholders with a “teach to fish” mindset and help clients champion DataCamp adoption across the enterprise.
  • •Experience with Salesforce, including identifying risks and growth opportunities and supporting renewal quotes and PO creation.
Experience:3+ yearsData & AIB2BGo-to-market
Skills:Customer focusOwnershipCollaborationCoachingStrategic thinking
Languages:En
Tech Stack:Salesforce

Company Brief

DataCamp
Provides an online learning platform offering interactive courses in data science, analytics, and programming with hands-on exercises, projects, and skill tracks for individuals and enterprises to build practical data skills.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn