Service Manager

EquipmentShare
Missouri
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead service operations at a rental facility in New Florence, MO, managing heavy equipment maintenance technicians and coordinating high-quality repair outcomes. Use the T3 platform to create and monitor work orders, track service intervals, diagnose issues using machine data, and order parts. Schedule repairs for customer and company-owned equipment, maintain customer satisfaction through responsive communication, and drive employee training while supporting a safe work environment.

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EquipmentShare
EquipmentShare
3 days ago

Service Manager

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Last checked: 7 minutes agoStatus: Live

Job Summary

Lead service operations at a rental facility in New Florence, MO, managing heavy equipment maintenance technicians and coordinating high-quality repair outcomes. Use the T3 platform to create and monitor work orders, track service intervals, diagnose issues using machine data, and order parts. Schedule repairs for customer and company-owned equipment, maintain customer satisfaction through responsive communication, and drive employee training while supporting a safe work environment.
Location: Missouri
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians and service personnel, supervising quality performance.
  • •Use work order and machine service data to diagnose root causes, determine corrective actions, and track service intervals.
  • •Schedule repairs for both customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships by ensuring service satisfaction and keeping customers informed.
  • •Train employees, maintain a safe work environment, and promptly resolve customer inquiries, requests, and complaints.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or related construction field (preferred).
  • •Experience in field service, maintenance, and repair; experience leading maintenance teams preferred.
  • •Strong interpersonal, problem-solving, and communication skills (verbal and written).
  • •Trade school certificate preferred; high school diploma required.
  • •Valid driver’s license with acceptable record; must be able to lift up to 50 pounds and meet safety-sensitive physical requirements.
Experience:3+ yearsRental industryConstruction industryField serviceMaintenance & repair
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn