Head, Category Management

Moniepoint Group
Lagos
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Relationship building","Systems thinking","Data-driven decision making","Leadership","Stakeholder management"]

Own growth and protection of revenue by driving customer retention, timely renewals, and upsell pipelines across business categories and geographies. Lead and develop a team of Category Managers and Brand Managers, translating data-led insights into commercial actions. Design executive reviews and establish renewal governance to prevent contract lapses. Track and report key retention and expansion metrics, partnering with Product, Marketing, and Customer Support to improve customer experience.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 month ago

Head, Category Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own growth and protection of revenue by driving customer retention, timely renewals, and upsell pipelines across business categories and geographies. Lead and develop a team of Category Managers and Brand Managers, translating data-led insights into commercial actions. Design executive reviews and establish renewal governance to prevent contract lapses. Track and report key retention and expansion metrics, partnering with Product, Marketing, and Customer Support to improve customer experience.
Location: Lagos
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Coach, mentor, and build a high-performing team of Category Managers and Brand Managers.
  • •Direct Month 3 and Month 6 retention, contract renewals, and upsell pipelines across categories and locations.
  • •Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
  • •Build and maintain renewal governance to ensure no contract lapses without full visibility and proactive outreach.
  • •Track, analyze, and report key metrics for revenue protection and expansion while partnering with Product, Marketing, and Customer Support.

Key Requirements

  • •Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
  • •Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
  • •Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
  • •Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
  • •Experience working in tech, fintech, SaaS, or highly regulated environments.
Experience:8+ yearsFintechSaaS
Skills:Relationship buildingSystems thinkingData-driven decision makingLeadershipStakeholder management

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn