Service Lead (Beverly Hills, California (US-CA), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 26 - 28 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Customer experience","Performance management","Problem-solving","Communication"]

Supervise and coach a customer-facing sales team on the selling floor to deliver the Burberry Experience and drive sales goals and KPIs. Manage customer flow, partner across sales specialists, stock associates, and operations, and provide real-time and after-transaction coaching. Lead by example, resolve escalated customer issues, support store opening/closing duties, and help train the team with role-play and performance development plans.

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Burberry
Burberry
1 day ago

Service Lead (Beverly Hills, California (US-CA), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Supervise and coach a customer-facing sales team on the selling floor to deliver the Burberry Experience and drive sales goals and KPIs. Manage customer flow, partner across sales specialists, stock associates, and operations, and provide real-time and after-transaction coaching. Lead by example, resolve escalated customer issues, support store opening/closing duties, and help train the team with role-play and performance development plans.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and coach sales associates to ensure every customer interaction is memorable and aligned to brand strategy.
  • •Manage customer flow to ensure no client is left unattended and service standards are met.
  • •Drive selling-floor partnership across sales associates, specialists, stock associates, and operations team.
  • •Coach “in the moment” and after transactions to reinforce successes, opportunities, and follow-through.
  • •Support store operations including opening/closing tasks and processing post-void transactions and discount authorizations when needed.

Pay and Benefits

Salary: USD 26 - 28 hourly

Key Requirements

  • •Supervise, assist, and motivate retail sales associates to deliver high-value customer experiences.
  • •Partner with associates to improve selling skills and close sales to achieve store sales goals and KPIs.
  • •1-2 years of previous supervisory or management experience in retail sales.
  • •Advanced knowledge of POS systems.
  • •Comfort using digital tools, including experience with Apple mobile devices.
Experience:1-2 yearsRetailLuxury retail
Skills:CoachingCustomer experiencePerformance managementProblem-solvingCommunication
Tech Stack:POSApple mobile devices

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn