Solutions Delivery Manager

Benchling
Boston, San Francisco
Workplace: HybridFull timeUSD 150,000 - 200,000 annuallyFunction: Program & Project Management (PMO)Experience: 6+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Collaboration","Adaptability"]

Own end-to-end delivery of Benchling solutions across the Customer Experience team, ensuring solution development, coverage, quality, and customer enablement. Translate product capabilities into effective customer solutions for scientific use cases, build and maintain solution assets and best practices, and train CX teams. Partner across product, enablement, delivery, and go-to-market teams to operationalize new product introductions and convert customer learnings into improvements.

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FursaFursa
Benchling
Benchling
6 days ago

Solutions Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end delivery of Benchling solutions across the Customer Experience team, ensuring solution development, coverage, quality, and customer enablement. Translate product capabilities into effective customer solutions for scientific use cases, build and maintain solution assets and best practices, and train CX teams. Partner across product, enablement, delivery, and go-to-market teams to operationalize new product introductions and convert customer learnings into improvements.
Location: Boston, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Navigate a budding product area through market adoption by partnering with product, enablement, and delivery teams, and working directly with customers.
  • •Advise on customer accounts as an expert in the scientific and product space to ensure delivery success.
  • •Deliver services and oversee service engagements to ensure high-quality solution delivery.
  • •Build a roadmap of solution assets and create/maintain best practices documents for the broader CX organization.
  • •Train and educate CX teams to operationalize new product introductions and reflect customer learnings into solution assets.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Key Requirements

  • •6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field.
  • •Fluency in medicinal chemistry or PD chemistry, ideally both.
  • •Fluency in a chemistry-focused lab informatics tool.
  • •2+ years of experience in customer service or customer-facing roles with a track record overseeing customer engagements.
  • •Bachelor’s degree in chemistry or a life sciences field (Ph.D. in chemistry preferred).
Experience:6+ yearsMedicinal chemistryPD chemistryLab informaticsCustomer serviceCustomer-facing
Education:Bachelor's in chemistry or life sciences related field
Skills:CommunicationCustomer serviceProblem-solvingCollaborationAdaptability
Tech Stack:BenchlingAI agentsAI models

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor