Customer Success Intern_Jan 2027

Carousell Group
Singapore
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Customer satisfaction focus","Prioritization","Analytical thinking","Problem-solving","Calm under pressure"]

Support Carousell’s merchants by guiding onboarding, serving as a primary point of contact, and helping them get the most value from Carousell’s products. Own a capped portfolio of strategic merchants, monitor engagement and product consumption to prevent churn, design optimization plans, and gather merchant feedback. Work closely with an assigned sales rep, maintain CRM records, and use AI-powered tools to streamline communication and proactive support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carousell Group
Carousell Group
9 hours ago

Customer Success Intern_Jan 2027

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Support Carousell’s merchants by guiding onboarding, serving as a primary point of contact, and helping them get the most value from Carousell’s products. Own a capped portfolio of strategic merchants, monitor engagement and product consumption to prevent churn, design optimization plans, and gather merchant feedback. Work closely with an assigned sales rep, maintain CRM records, and use AI-powered tools to streamline communication and proactive support.
Location: Singapore
Workplace: Onsite
Employment Type: Internship · 6 months
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Guide new merchants through onboarding to ensure a smooth and successful start.
  • •Own operational and utilization ownership of a capped portfolio of top enterprise/strategic merchants.
  • •Resolve merchant concerns as the primary point of contact and educate merchants on product usage.
  • •Design custom optimization plans and track engagement insights to share with stakeholders.
  • •Maintain accurate CRM records and collaborate with an assigned hybrid sales rep on renewals and expansion opportunities.

Key Requirements

  • •Currently pursuing a degree in Business, Communications, Marketing, or a related discipline.
  • •Exceptional communication and interpersonal skills with a focus on customer satisfaction.
  • •Ability to juggle multiple priorities while maintaining high standards of client care.
  • •Analytical mindset for deriving insights from data and reporting.
  • •Available to commit to full-time work for 6 months starting Jan 2027.
Education:
Skills:CommunicationInterpersonal skillsCustomer satisfaction focusPrioritizationAnalytical thinkingProblem-solvingCalm under pressure
Languages:English
Tech Stack:CRMAIAI-powered tools

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor