Knowledge Management Specialist

Create and maintain an IT knowledge base for the NIH Center for Information Technology (CIT), producing how-to documentation, troubleshooting steps, reference material, and known error articles. Partner with subject matter experts to capture knowledge, manage repositories in tools like ServiceNow, SharePoint, Confluence, and intranet sites, and improve workflows for accessibility. Support ServiceNow-based ticketing requests, deliver training and guidance, and track knowledge platform effectiveness.