Trust & Risk Agent (Dutch Speaking)

Whatnot
Dublin
Workplace: RemoteFull timeEUR 35,000 - 42,500 annuallyFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first attitude","Problem-solving","De-escalation","Process improvement","Professionalism"]

Support Dutch-speaking buyers and sellers with escalated trust and safety issues on the Whatnot platform. Investigate complex, sensitive cases, de-escalate interactions through clear communication, and coordinate with other teams to resolve open questions. Manage a backlog of cases while monitoring key operational metrics, representing the company professionally and making informed decisions to improve marketplace safety.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Whatnot
Whatnot
15 hours ago

Trust & Risk Agent (Dutch Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Support Dutch-speaking buyers and sellers with escalated trust and safety issues on the Whatnot platform. Investigate complex, sensitive cases, de-escalate interactions through clear communication, and coordinate with other teams to resolve open questions. Manage a backlog of cases while monitoring key operational metrics, representing the company professionally and making informed decisions to improve marketplace safety.
Location: Dublin
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Provide inbound email support for Dutch users with trust and safety issues.
  • •De-escalate and educate customers to reach successful resolutions and improve marketplace safety.
  • •Investigate high-complexity, high-sensitivity Trust & Risk cases while maintaining customer satisfaction.
  • •Serve as an escalation point for issues requiring nuanced language and cultural understanding.
  • •Review key metrics, work through an open-issues backlog, and coordinate with other departments to resolve open questions.

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceMedicalDentalVisionRemote WorkHome OfficeCell PhoneInternetWellness StipendChildcarePensionParental Leave

Key Requirements

  • •2+ years of experience in trust & safety/trust & risk, customer service, user experience, or fulfillment
  • •Fluent in Dutch and English
  • •Weekend availability required
  • •Positive customer-first attitude with strong de-escalation and problem-solving skills
  • •Experience with customer-facing support systems such as Zendesk, Kustomer, or Intercom
Experience:2+ yearsTrust and safetyCustomer serviceEcommerceMarketplaceFraud operations
Education:Bachelor's
Skills:Customer-first attitudeProblem-solvingDe-escalationProcess improvementProfessionalism
Languages:DutchEnglish
Tech Stack:Email supportZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn