Senior Associate-Digital Product Management

American Express
New York
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Relationship building","Cross-functional collaboration","Stakeholder management","Written communication","Analytical problem-solving"]

Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions for next-generation digital onboarding capabilities. Partner with Credit and Fraud Risk, Product, Technology, Operations, and EAPP teams to design process improvements, capture user stories and acceptance criteria, and support development readiness. Coordinate testing (UAT, regression), track risks and milestones, and perform ad hoc analysis to improve efficiency, scalability, and customer experience.

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FursaFursa
American Express
American Express
5 days ago

Senior Associate-Digital Product Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions for next-generation digital onboarding capabilities. Partner with Credit and Fraud Risk, Product, Technology, Operations, and EAPP teams to design process improvements, capture user stories and acceptance criteria, and support development readiness. Coordinate testing (UAT, regression), track risks and milestones, and perform ad hoc analysis to improve efficiency, scalability, and customer experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions.
  • •Collaborate with cross-functional partners across Credit and Fraud Risk, Product, Technology, Operations, and related teams to support onboarding and future-state process improvements.
  • •Capture, analyze, and document business requirements, process flows, user stories, and acceptance criteria.
  • •Support requirement readiness for development, including solution design discussions, prioritization support, and dependency tracking.
  • •Coordinate testing activities (UAT, end-to-end, regression) and track status, risks, action items, and key milestones with stakeholder updates.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •2+ years of experience in business analysis, product support, onboarding, risk, operations, or process improvement roles.
  • •Bachelor's degree required; advance degree in Business, Finance, Engineering, Statistics, Computer Science, or related field preferred.
  • •Translate requirements into clear documentation with a strong understanding of business processes.
  • •Build relationships and work across cross-functional teams to influence stakeholders and drive progress.
  • •Experience supporting initiatives in Agile or similar delivery environments.
Experience:2+ years
Education:Bachelor's
Skills:Relationship buildingCross-functional collaborationStakeholder managementWritten communicationAnalytical problem-solving
Tech Stack:AgileSAFe

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn