Store Team Lead, Shah Alam (SHAH ALAM, 10, MY, 40170)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Team collaboration","Customer focus","Driving results"]

Lead daily store operations and deliver outstanding customer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, coach team members on products and promotions, and drive sales targets to meet company goals. Coordinate and delegate tasks to ensure store deadlines and follow-up, support retail operations (POS, replenishment, pricing/markdowns, loyalty promotions), and uphold asset protection, inventory control, and cleanliness standards.

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FursaFursa
Crocs Inc.
Crocs Inc.
7 hours ago

Store Team Lead, Shah Alam (SHAH ALAM, 10, MY, 40170)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead daily store operations and deliver outstanding customer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, coach team members on products and promotions, and drive sales targets to meet company goals. Coordinate and delegate tasks to ensure store deadlines and follow-up, support retail operations (POS, replenishment, pricing/markdowns, loyalty promotions), and uphold asset protection, inventory control, and cleanliness standards.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding service to consumers using Crocs’ C.H.A.R.M. service model.
  • •Oversee opening and closing procedures; educate team members on products and promotions.
  • •Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities.
  • •Support daily retail operations including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotions, and cleanliness/recovery standards.
  • •Lead by example and collaborate with Store Management to improve key performance indicators; follow asset protection policies including shortage prevention, inventory control, and compliance.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Strong written and verbal communication skills to work with store teams, operations managers, District Managers, and corporate partners.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Availability for nights, weekends, holidays, and extended hours with regular attendance essential.
Experience:Retail
Skills:LeadershipCommunicationTeam collaborationCustomer focusDriving results
Tech Stack:POS

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn