Aramex

5 months ago

Contact Center Executive (Amman, JO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns. Build product/service knowledge to assist customers accurately, communicate clearly, and follow company policies to ensure high-quality support and satisfaction.

Location: Amman

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns.
•Gain a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
•Communicate clearly and professionally with customers, colleagues, and supervisors, and actively listen to customer needs.
•Identify and resolve customer problems and complaints while following company policies and procedures.
•Accurately recording customer information, interactions, and transactions in the CRM system and meeting performance metrics.

Key Requirements

•Bachelor’s degree or equivalent is the minimum educational requirement.
•Excellent verbal and written communication skills with a customer-focused attitude.
•Ability to understand the company’s products or services to provide accurate information.
•Strong problem-solving abilities and adaptability to change.
•Ability to manage challenging customer interactions and maintain composure under pressure.

Experience:Customer serviceLogisticsCourier

Education:Bachelor's

Skills:CommunicationEmpathyActive listeningProblem-solvingTime management

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Aramex

5 months ago

Contact Center Executive (Amman, JO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns.
•Gain a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
•Communicate clearly and professionally with customers, colleagues, and supervisors, and actively listen to customer needs.
•Identify and resolve customer problems and complaints while following company policies and procedures.
•Accurately recording customer information, interactions, and transactions in the CRM system and meeting performance metrics.

Key Requirements

•Bachelor’s degree or equivalent is the minimum educational requirement.
•Excellent verbal and written communication skills with a customer-focused attitude.
•Ability to understand the company’s products or services to provide accurate information.
•Strong problem-solving abilities and adaptability to change.
•Ability to manage challenging customer interactions and maintain composure under pressure.

Experience:Customer serviceLogisticsCourier

Education:Bachelor's

Skills:CommunicationEmpathyActive listeningProblem-solvingTime management

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor