Contact Center Executive (Amman, JO)

Aramex
Amman
Workplace: OnsiteFull-timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Active listening","Problem-solving","Time management"]

Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns. Build product/service knowledge to assist customers accurately, communicate clearly, and follow company policies to ensure high-quality support and satisfaction.

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Aramex
Aramex
7 months ago

Contact Center Executive (Amman, JO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns. Build product/service knowledge to assist customers accurately, communicate clearly, and follow company policies to ensure high-quality support and satisfaction.
Location: Amman
Workplace: Onsite
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns.
  • •Gain a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
  • •Communicate clearly and professionally with customers, colleagues, and supervisors, and actively listen to customer needs.
  • •Identify and resolve customer problems and complaints while following company policies and procedures.
  • •Accurately recording customer information, interactions, and transactions in the CRM system and meeting performance metrics.

Key Requirements

  • •Bachelor’s degree or equivalent is the minimum educational requirement.
  • •Excellent verbal and written communication skills with a customer-focused attitude.
  • •Ability to understand the company’s products or services to provide accurate information.
  • •Strong problem-solving abilities and adaptability to change.
  • •Ability to manage challenging customer interactions and maintain composure under pressure.
Experience:Customer serviceLogisticsCourier
Education:Bachelor's
Skills:CommunicationEmpathyActive listeningProblem-solvingTime management

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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Glassdoor: 3.2
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