4 days ago

Senior Vendor Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and evolve a global vendor ecosystem by building strategic, long-term relationships with key operational partners. Drive vendor performance through KPIs/SLAs governance, business reviews, audits, and continuous improvement. Lead commercial negotiations, partnership renewals, and escalation resolution for complex vendor and customer issues. Identify gaps, onboard new partners, and advise internal teams using insights from trends and operational performance data.

Location: Warsaw, Bucharest, Budapest, Sofia, Lisbon, Barcelona, Johannesburg

Workplace: Remote

Employment Type: Full time · 12 months

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own strategic relationships with key operational vendors and manage the full vendor relationship lifecycle from onboarding onward.
•Monitor and improve vendor KPIs/SLAs using audits, structured business reviews, and accountability/governance frameworks.
•Lead commercial discussions, contract negotiations, partnership renewals, and negotiations with partner leadership teams.
•Serve as escalation lead for complex vendor/customer issues by coordinating cross-functional and cross-partner resolution.
•Identify ecosystem gaps, onboard new partners, and recommend improvements to vendor ecosystem strategy, scalability, and service quality.

Pay and Benefits

Salary: PLN 170,000 - 210,000 annually

Perks:Paid LeaveHealth InsuranceWellness StipendParental LeaveRemote Work

Key Requirements

•5+ years of experience in Vendor Management, Customer Success, or a related function.
•Experience working in an Employer of Record (EOR), global employment, HR tech, or international operations environment.
•Strong experience managing strategic external partnerships and complex stakeholder relationships.
•Demonstrated experience leading commercial negotiations and managing partner performance.
•Excellent analytical/problem-solving skills, with strong communication and the ability to operate autonomously in ambiguity.

Experience:5+ yearsVendor managementCustomer successEmployer of Record (EOR)HR techInternational operations

Skills:Relationship-buildingStakeholder managementInfluencingAnalytical thinkingProblem-solvingCommercial negotiationCommunicationOwnership mindsetCross-functional collaborationEscalation management

Languages:English

Company Brief

Oyster HR

Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Oyster HR

4 days ago

Senior Vendor Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Warsaw, Bucharest, Budapest, Sofia, Lisbon, Barcelona, Johannesburg

Workplace: Remote

Employment Type: Full time · 12 months

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own strategic relationships with key operational vendors and manage the full vendor relationship lifecycle from onboarding onward.
•Monitor and improve vendor KPIs/SLAs using audits, structured business reviews, and accountability/governance frameworks.
•Lead commercial discussions, contract negotiations, partnership renewals, and negotiations with partner leadership teams.
•Serve as escalation lead for complex vendor/customer issues by coordinating cross-functional and cross-partner resolution.
•Identify ecosystem gaps, onboard new partners, and recommend improvements to vendor ecosystem strategy, scalability, and service quality.

Pay and Benefits

Salary: PLN 170,000 - 210,000 annually

Perks:Paid LeaveHealth InsuranceWellness StipendParental LeaveRemote Work

Key Requirements

•5+ years of experience in Vendor Management, Customer Success, or a related function.
•Experience working in an Employer of Record (EOR), global employment, HR tech, or international operations environment.
•Strong experience managing strategic external partnerships and complex stakeholder relationships.
•Demonstrated experience leading commercial negotiations and managing partner performance.
•Excellent analytical/problem-solving skills, with strong communication and the ability to operate autonomously in ambiguity.

Experience:5+ yearsVendor managementCustomer successEmployer of Record (EOR)HR techInternational operations

Skills:Relationship-buildingStakeholder managementInfluencingAnalytical thinkingProblem-solvingCommercial negotiationCommunicationOwnership mindsetCross-functional collaborationEscalation management

Languages:English

Company Brief

Oyster HR

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor