WFH Customer Service Representative / Front Desk Support

Qureos
Newark
Workplace: RemoteFull timeUSD 22 - 33 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Multitasking","Problem-solving","Decision-making"]

Serve as the first point of contact for client inquiries across phone, email, and chat, delivering timely, accurate responses. Support client onboarding, account setup, and ongoing maintenance by maintaining precise client records. Coordinate with internal teams to resolve issues and handle escalations, while continuously improving processes and staying current on company policies and financial products to enhance the client experience.

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FursaFursa
Qureos
Qureos
1 day ago

WFH Customer Service Representative / Front Desk Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first point of contact for client inquiries across phone, email, and chat, delivering timely, accurate responses. Support client onboarding, account setup, and ongoing maintenance by maintaining precise client records. Coordinate with internal teams to resolve issues and handle escalations, while continuously improving processes and staying current on company policies and financial products to enhance the client experience.
Location: Newark
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for client inquiries and requests, providing timely and accurate responses.
  • •Assist with client onboarding, account setup, and ongoing account maintenance.
  • •Use phone, email, and chat to communicate effectively with clients.
  • •Maintain client records and ensure information is accurate and up to date.
  • •Coordinate with internal teams to resolve issues, handle escalations, and improve processes.

Pay and Benefits

Salary: USD 22 - 33 hourly

Key Requirements

  • •High school diploma (or equivalent) required; bachelor’s degree preferred.
  • •2+ years of customer service experience, preferably in financial services.
  • •Excellent written and verbal communication skills.
  • •Strong attention to detail with the ability to multitask.
  • •Proficiency in Microsoft Office and other relevant software; ability to work independently and in a team.
Experience:2+ yearsFinancial servicesRemote work
Education:High School
Skills:CommunicationAttention to detailMultitaskingProblem-solvingDecision-making
Tech Stack:Microsoft Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn