Trend Micro

3 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the strategic technical trusted advisor for TrendAI enterprise accounts, guiding customers from onboarding through successful platform adoption. Own outcome-driven technical advocacy post-deployment, lead architectural reviews and configuration audits, and deliver tailored workshops to mature SOC/SIEM operations. During critical events, provide proactive threat defense guidance, perform RCA on complex issues, and coordinate with Product Engineering, R&D, and Sales Engineering to influence roadmaps.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting focus from ticket resolution to security outcome attainment.
•Contribute technical milestones for customer success planning, including platform adoption, version upgrades, and feature deployments.
•Perform architectural reviews and configuration audits to ensure full utilization of the TrendAI platform.
•Guide onboarding and deployment for rapid time-to-value and high feature utilization, including designing best-practice workshops.
•Provide oversight during critical security events, conduct root cause analysis, and coordinate with internal Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
•Strong knowledge of security frameworks such as NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
•Deep technical depth across operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication to explain complex technical risks to executive stakeholders.
•Bachelor’s degree in Engineering/Computer Science (or equivalent) and strongly preferred technical certifications (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud certifications).

Experience:10+ yearsCybersecurityEnterprise softwareSecurity operationsSIEMSOCHybrid-cloud

Education:Bachelor's in Engineering or Computer Science

Skills:Strategic communicationAnalytical mindsetProcess orientationDocumentationStakeholder communication

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCNISTMITRE ATT&CKEndpoint defenseNetwork defense

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

3 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting focus from ticket resolution to security outcome attainment.
•Contribute technical milestones for customer success planning, including platform adoption, version upgrades, and feature deployments.
•Perform architectural reviews and configuration audits to ensure full utilization of the TrendAI platform.
•Guide onboarding and deployment for rapid time-to-value and high feature utilization, including designing best-practice workshops.
•Provide oversight during critical security events, conduct root cause analysis, and coordinate with internal Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
•Strong knowledge of security frameworks such as NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
•Deep technical depth across operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication to explain complex technical risks to executive stakeholders.
•Bachelor’s degree in Engineering/Computer Science (or equivalent) and strongly preferred technical certifications (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud certifications).

Experience:10+ yearsCybersecurityEnterprise softwareSecurity operationsSIEMSOCHybrid-cloud

Education:Bachelor's in Engineering or Computer Science

Skills:Strategic communicationAnalytical mindsetProcess orientationDocumentationStakeholder communication

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCNISTMITRE ATT&CKEndpoint defenseNetwork defense

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn