Virtual Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling enquiries via email and online chat. Provide product and service guidance for custom printing, event planning, and exhibition setups, and support clients through the ordering process from query to delivery. Resolve complaints and issues professionally, coordinate with design and production teams, and maintain accurate CRM records while gathering feedback to improve services.

Location: West Virginia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer enquiries via email, online chat, and other digital channels.
•Provide information about products and services, including custom printing, event planning, and exhibition setups.
•Assist clients throughout the ordering process from initial query to final delivery, ensuring specifications are met.
•Address and resolve customer issues, complaints, and queries professionally and empathetically.
•Liaise with internal design and production teams, maintain CRM records, and gather customer feedback for continuous improvement.

Pay and Benefits

Salary: USD 26 - 29 hourly

Key Requirements

•Proven experience in a customer service or client support role, preferably in a remote or virtual environment.
•Exceptional written and verbal communication skills with strong attention to detail.
•Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
•Excellent organisational and time-management abilities, with the capacity to work independently and prioritise tasks.
•Proficiency with standard office software and familiarity with CRM systems.

Skills:CommunicationProblem-solvingOrganizational skillsTime managementEmpathy

Tech Stack:CRMEmailOnline chatOffice softwareAmazonEtsy

Company Brief

Qureos

Website

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Qureos

1 week ago

Virtual Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: West Virginia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer enquiries via email, online chat, and other digital channels.
•Provide information about products and services, including custom printing, event planning, and exhibition setups.
•Assist clients throughout the ordering process from initial query to final delivery, ensuring specifications are met.
•Address and resolve customer issues, complaints, and queries professionally and empathetically.
•Liaise with internal design and production teams, maintain CRM records, and gather customer feedback for continuous improvement.

Pay and Benefits

Salary: USD 26 - 29 hourly

Key Requirements

•Proven experience in a customer service or client support role, preferably in a remote or virtual environment.
•Exceptional written and verbal communication skills with strong attention to detail.
•Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
•Excellent organisational and time-management abilities, with the capacity to work independently and prioritise tasks.
•Proficiency with standard office software and familiarity with CRM systems.

Skills:CommunicationProblem-solvingOrganizational skillsTime managementEmpathy

Tech Stack:CRMEmailOnline chatOffice softwareAmazonEtsy

Company Brief

Qureos

Website