Associate Store Leader, Tokyo Cat Street Store

On Holding
Tokyo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Customer focus","Organizational skills"]

Co-lead On’s flagship community store in Tokyo and take ownership of daily performance and customer experience. You’ll oversee store operations across inventory, back-of-house processes, and front-of-house service, while acting as an in-store troubleshooting expert for store systems such as POS. Lead and support Store Advisors through recruiting, coaching, and performance feedback, and monitor KPIs to keep the business healthy.

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FursaFursa
On Holding
On Holding
2 months ago

Associate Store Leader, Tokyo Cat Street Store

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Last checked: 20 hours agoStatus: Live

Job Summary

Co-lead On’s flagship community store in Tokyo and take ownership of daily performance and customer experience. You’ll oversee store operations across inventory, back-of-house processes, and front-of-house service, while acting as an in-store troubleshooting expert for store systems such as POS. Lead and support Store Advisors through recruiting, coaching, and performance feedback, and monitor KPIs to keep the business healthy.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Co-lead daily store operations to ensure exceptional customer service and overall store performance.
  • •Oversee inventory management and back-of-house processes, including optimized stock levels and inbound/outbound product flow.
  • •Act as the in-store troubleshooting expert for store systems (e.g., POS).
  • •Oversee front-of-house operations and service levels, and support ongoing learning, coaching, and training for the store team.
  • •Support staff planning and recruiting of Store Advisors, provide feedback for performance reviews, and monitor store KPIs.

Key Requirements

  • •5+ years of retail experience, including 2+ years in a management role at a customer-focused, operationally excellent retailer.
  • •Ability to confidently lead a team, oversee operations, sell product, and drive financial performance.
  • •Inventory management experience with strong organizational skills to proactively anticipate future store needs.
  • •Entrepreneurial spirit and readiness to handle unexpected situations in store operations.
  • •Ability to read, write, and speak business-level English.
Experience:5+ yearsRetailRunning industry
Skills:LeadershipCustomer focusOrganizational skills
Languages:English
Tech Stack:POS

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn