Customer Service Manager, Cargo Services (Los Angeles, CA, US)

American Airlines Group
Los Angeles
Full timeUSD 80,000 - 86,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Leadership","Decision-making","Teamwork"]

Lead the Cargo Services station’s customer service operations within American Airlines’ SVP International & Cargo division. Support station management by supervising personnel who scan, sort, transport, and load/unload mail with safe, efficient, compliant execution (including DOT/FAA and other regulations). Build strong relationships with internal and external customers, direct teams and resources for high performance, and help maintain a socially responsible, ethical culture.

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American Airlines Group
American Airlines Group
14 hours ago

Customer Service Manager, Cargo Services (Los Angeles, CA, US)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Cargo Services station’s customer service operations within American Airlines’ SVP International & Cargo division. Support station management by supervising personnel who scan, sort, transport, and load/unload mail with safe, efficient, compliant execution (including DOT/FAA and other regulations). Build strong relationships with internal and external customers, direct teams and resources for high performance, and help maintain a socially responsible, ethical culture.
Location: Los Angeles
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Support station management in leading airport personnel to deliver superior customer service experiences.
  • •Supervise employees who scan, transport, and sort mail, including loading and unloading mail to/from ground equipment and aircraft.
  • •Lead and direct airport personnel to perform work safely and efficiently in compliance with Federal, State, and Local regulations (including DOT and FAA).
  • •Establish and maintain relationships with external and internal customers to foster compassion, integrity, respect, and dignity.
  • •Provide direction and support using effective resources to enable the team to deliver high performance and promote an ethical, socially responsible culture.

Pay and Benefits

Salary: USD 80,000 - 86,000 annually
Perks:Health InsuranceDentalVision401kEmployee AssistancePet InsuranceTravel Allowance

Key Requirements

  • •High school diploma or GED equivalency.
  • •Previous airport customer service experience leading a team with union/non-union workgroups.
  • •Previous cargo experience and experience adhering to compliance standards in heavily regulated environments.
  • •Ability to work independently and make decisions in demanding operational conditions.
  • •Ability to obtain USPS clearance, including drug screening, criminal history, fingerprinting, and a 5-year US residency requirement.
Education:High School
Skills:Customer serviceCommunicationLeadershipDecision-makingTeamwork
Certifications:Driver’s License
Tech Stack:Company policiesFunctional automation applications

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn