Business Banking Relationship Manager II

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 148,000 - 184,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Consultative sales","Negotiation"]

Manage and grow a portfolio of commercial business banking relationships for customers with annual revenue between $5M and $50M. Lead advisory conversations to understand needs and deliver recommendations across credit, treasury, liquidity, and related solutions. Partner across the bank to identify new opportunities, drive goals for loans, deposits, fees, customer satisfaction, and participate in community activities to expand your customer base.

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Citizens Bank
Citizens Bank
1 month ago

Business Banking Relationship Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage and grow a portfolio of commercial business banking relationships for customers with annual revenue between $5M and $50M. Lead advisory conversations to understand needs and deliver recommendations across credit, treasury, liquidity, and related solutions. Partner across the bank to identify new opportunities, drive goals for loans, deposits, fees, customer satisfaction, and participate in community activities to expand your customer base.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market ($5M–$50M annual revenue).
  • •Provide advisory-led discussions to assess customer needs and deliver value-added recommendations that drive customer delight and shareholder value.
  • •Engage Centers of Influence (COIs) and internal partners to uncover and deepen new business opportunities.
  • •Operate in a sales-focused environment to drive new loan and deposit generation, fee income, and customer service and satisfaction goals.
  • •Actively participate in community activities to expand the potential customer base and reflect the company’s community commitments.

Pay and Benefits

Salary: USD 148,000 - 184,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeavePaid LeaveLearning BudgetWellness Stipend

Key Requirements

  • •4+ years of experience in upper Business Banking / Lower Middle Market.
  • •Completion of Commercial Credit Training.
  • •Meaningful experience working with moderately complex portfolios, customers, and transactions.
  • •Strong written and oral communication skills.
  • •Strong knowledge of sales force and various lending applications, with a strong understanding of risk and compliance.
Experience:4+ yearsCommercial bankingBusiness bankingLower middle market
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingConsultative salesNegotiation
Certifications:Commercial Credit Training
Tech Stack:Salesforce

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website