Tech Support Engineer

HP
China
Full timeFunction: Customer Support (Service Desk)Experience: 4-6 yearsEducation: high_schoolSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Independently address customer concerns using established protocols, resolving moderately complex hardware and software issues through incoming interactions and proactive notifications. Provide detailed responses on services, products, and repairs for both current and obsolete offerings aligned to customer entitlements. Collaborate across clients, programmers, QA, and managers, contribute to process and quality improvements, and ensure data confidentiality while supporting department-level operational plans.

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FursaFursa
HP
HP
20 hours ago

Tech Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Independently address customer concerns using established protocols, resolving moderately complex hardware and software issues through incoming interactions and proactive notifications. Provide detailed responses on services, products, and repairs for both current and obsolete offerings aligned to customer entitlements. Collaborate across clients, programmers, QA, and managers, contribute to process and quality improvements, and ensure data confidentiality while supporting department-level operational plans.
Location: China
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Independently address customer concerns using established protocols with moderate judgment.
  • •Resolve moderately complex hardware and software issues using incoming interactions and proactive notification systems.
  • •Provide comprehensive responses about services, products, technical matters, and repairs for current and obsolete components aligned with customer entitlements.
  • •Proactively assist customers to mitigate or prevent problems and participate in process/quality improvement initiatives.
  • •Collaborate with clients, programmers, QA testers, and managers to ensure seamless project outcomes and contribute input to customer solution offerings.

Key Requirements

  • •High school diploma/GED/secondary education or equivalent work experience demonstrating competence.
  • •Typically 4-6 years of related work experience, preferably in remote or telephone support.
  • •Experience supporting technologies and customer environments in a related field.
  • •Familiarity with desktop support and IT service management practices.
  • •Ability to resolve moderately complex technical problems and follow established protocols with minimal supervision.
Experience:4-6 years
Education:High School
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Active DirectoryAgile MethodologyAutomationComputer HardwareComputer ScienceDesktop SupportHelp Desk SupportInformation Technology Infrastructure LibraryIssue TrackingIT Service ManagementLinuxMicrosoft AzureMicrosoft Office 365Microsoft Windows 10Operating SystemsPeripheral DevicesScriptingServiceNowTechnical SupportWindows Servers

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn