Blackstone

4 months ago

Service Management Lead, VP - Enterprise Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the firmwide IT Service Management (ITSM) program, defining the roadmap, standards, and governance for IT services and ServiceNow-enabled workflows. Partner with ITSM architects and developers to design, deliver, and continuously improve scalable, production-ready solutions; manage backlog and ensure accountability across service owners while communicating with senior leadership.

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Establish and lead a firmwide IT Service Management (ITSM) program by setting a clear strategic direction and defining the roadmap for IT Service Management at Blackstone, providing transparency into service health, maturity, cost, and performance.
•Define and enforce standards for how services, workflows, and catalog items are designed, governed, and supported, ensuring consistency and scalability across the firm.
•Lead the end‑to‑end design and delivery of ServiceNow‑enabled workflow solutions from concept through production release, ensuring solutions are production‑ready and sustainable.
•Own work intake, prioritization, and backlog management, balancing strategic initiatives with near‑term delivery commitments and operational needs.
•Drive decisions, manage tradeoffs, track issues, and support release planning and execution across multiple concurrent initiatives.

Pay and Benefits

Salary: USD 160,000 - 225,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityAnnual Bonus

Key Requirements

•Minimum 8 years of experience in an enterprise corporate technology environment.
•Minimum 5 years of hands-on ServiceNow experience across multiple modules or enterprise use cases.
•Demonstrated leadership experience with accountability for program outcomes and execution.
•Strong verbal and written communication skills, with prior experience influencing and aligning senior stakeholders.
•Bachelor’s degree or equivalent practical experience in a relevant technology field.

Experience:8+ yearsInformation technology

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementStrategic thinkingMentoring

Certifications:ITIL v4

Tech Stack:ServiceNowITSMITIL

Company Brief

Blackstone

Global alternative asset manager specializing in private equity, real estate, credit, and hedge fund solutions. Provides investment management and advisory services to institutional and individual investors worldwide.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1985

Website LinkedIn

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Blackstone

4 months ago

Service Management Lead, VP - Enterprise Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Establish and lead a firmwide IT Service Management (ITSM) program by setting a clear strategic direction and defining the roadmap for IT Service Management at Blackstone, providing transparency into service health, maturity, cost, and performance.
•Define and enforce standards for how services, workflows, and catalog items are designed, governed, and supported, ensuring consistency and scalability across the firm.
•Lead the end‑to‑end design and delivery of ServiceNow‑enabled workflow solutions from concept through production release, ensuring solutions are production‑ready and sustainable.
•Own work intake, prioritization, and backlog management, balancing strategic initiatives with near‑term delivery commitments and operational needs.
•Drive decisions, manage tradeoffs, track issues, and support release planning and execution across multiple concurrent initiatives.

Pay and Benefits

Salary: USD 160,000 - 225,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityAnnual Bonus

Key Requirements

•Minimum 8 years of experience in an enterprise corporate technology environment.
•Minimum 5 years of hands-on ServiceNow experience across multiple modules or enterprise use cases.
•Demonstrated leadership experience with accountability for program outcomes and execution.
•Strong verbal and written communication skills, with prior experience influencing and aligning senior stakeholders.
•Bachelor’s degree or equivalent practical experience in a relevant technology field.

Experience:8+ yearsInformation technology

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementStrategic thinkingMentoring

Certifications:ITIL v4

Tech Stack:ServiceNowITSMITIL

Company Brief

Blackstone

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1985

Website LinkedIn