Managed Services Cross Technology Engineer (L2)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Client communication","Proactive problem-solving","Ability to work under pressure"]

Ensure operational integrity of clients’ IT infrastructure by proactively monitoring systems, resolving incidents, and maintaining service level agreements. You’ll work in a technical support environment, applying strong cloud, security, and networking knowledge while communicating effectively with clients. The role requires proactive problem-solving, responsiveness under pressure, and the ability to sustain reliable day-to-day service operations.

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Dimension Data
Dimension Data
2 months ago

Managed Services Cross Technology Engineer (L2)

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Last checked: 6 days agoStatus: Live

Job Summary

Ensure operational integrity of clients’ IT infrastructure by proactively monitoring systems, resolving incidents, and maintaining service level agreements. You’ll work in a technical support environment, applying strong cloud, security, and networking knowledge while communicating effectively with clients. The role requires proactive problem-solving, responsiveness under pressure, and the ability to sustain reliable day-to-day service operations.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure operational integrity of clients’ IT infrastructure
  • •Proactively monitor IT systems and services
  • •Resolve incidents and restore service
  • •Maintain service level agreements
  • •Communicate with clients regarding service status and issues

Key Requirements

  • •Bachelor’s degree in IT or Computing
  • •At least 5 years of experience in a technical support role
  • •Strong skills in cloud, security, and networking
  • •Experience with proactive monitoring and incident resolution
  • •Ability to maintain service level agreements and communicate with clients effectively
Experience:5+ years
Education:Bachelor's in IT or Computing
Skills:Client communicationProactive problem-solvingAbility to work under pressure

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn