[HELLOCONNECT] Customer Care Specialist - US

Serve as the primary point of contact for customers, delivering professional, high-quality support for products, features, and subscription services. Investigate customer feedback and complaints across the full customer journey to resolve issues effectively, while working toward individual KPIs and targets. Manage daily communications through channels such as Gmail and Slack, maintain high accuracy by tracking and documenting issues, and proactively suggest improvements to internal procedures and tools.