3 months ago

Care Center Agent / Emiratization (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide high-quality, customer-focused support for Allianz CareCentre in Dubai. Respond to telephone inquiries using scripts, manage inquiries with timely responses, update customer records, document interactions, and collaborate with team leaders while applying AI readiness and data governance principles to improve service delivery.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Respond to telephone inquiries about company products or services following standard scripts and procedures
•Ensure calls are answered within predetermined time scales and provide customer-oriented service
•Document details of telephone conversations and actions taken for follow-up
•Update the existing database with changes and status of customers/members
•Collaborate with CareCentre - Supervisor and CareCentre - Manager and maintain open communication, with a focus on AI readiness and data governance

Key Requirements

•Bachelor's Degree
•Background and experience in a customer service-related environment is desirable
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

Experience:Customer service

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer focusTime management

Tech Stack:MS OfficeExcelPowerPointOutlook

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 months ago

Care Center Agent / Emiratization (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Respond to telephone inquiries about company products or services following standard scripts and procedures
•Ensure calls are answered within predetermined time scales and provide customer-oriented service
•Document details of telephone conversations and actions taken for follow-up
•Update the existing database with changes and status of customers/members
•Collaborate with CareCentre - Supervisor and CareCentre - Manager and maintain open communication, with a focus on AI readiness and data governance

Key Requirements

•Bachelor's Degree
•Background and experience in a customer service-related environment is desirable
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

Experience:Customer service

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer focusTime management

Tech Stack:MS OfficeExcelPowerPointOutlook

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn