Smartly

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Manager role based in Sydney focusing on retaining and growing a portfolio of large advertisers. You’ll advise customers, drive product adoption, optimize social advertising strategies across platforms (Meta, Pinterest, Snapchat, TikTok), and collaborate with Product, Sales, and Marketing to inform product development while developing vertical expertise and managing a growing book of business.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own & Nurture Your Portfolio: Manage a diverse set of customer accounts and cultivate strong, long-term relationships with key stakeholders.
•Drive Marketing Excellence: Collaborate closely with customers to optimize their online advertising strategies, ensuring campaigns perform at their best.
•Be a Product Expert: Stay on top of Smartly’s platform and features, leveraging expertise to solve customers’ pain points.
•Develop Vertical Expertise: Grow and manage a book of business within specific industries (e-commerce, travel, mobile apps, etc.).
•Collaborate Across Teams: Work cross-functionally with Product, Sales, and Marketing to share customer insights and improve products.

Travel: Low travel

Key Requirements

•3+ years of relevant experience in customer success, account management, or a similar customer-facing role, ideally in the digital advertising space.

Experience:3+ yearsDigital advertisingAdvertising technology

Skills:CommunicationEmpathyCollaborationProblem-solvingPresentation

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokSmartly Media

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own & Nurture Your Portfolio: Manage a diverse set of customer accounts and cultivate strong, long-term relationships with key stakeholders.
•Drive Marketing Excellence: Collaborate closely with customers to optimize their online advertising strategies, ensuring campaigns perform at their best.
•Be a Product Expert: Stay on top of Smartly’s platform and features, leveraging expertise to solve customers’ pain points.
•Develop Vertical Expertise: Grow and manage a book of business within specific industries (e-commerce, travel, mobile apps, etc.).
•Collaborate Across Teams: Work cross-functionally with Product, Sales, and Marketing to share customer insights and improve products.

Travel: Low travel

Key Requirements

•3+ years of relevant experience in customer success, account management, or a similar customer-facing role, ideally in the digital advertising space.

Experience:3+ yearsDigital advertisingAdvertising technology

Skills:CommunicationEmpathyCollaborationProblem-solvingPresentation

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokSmartly Media

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn