Delivery Senior Analyst

NTT
Bengaluru
Full timeFunction: Transportation & Fleet OperationsSkills: ["Incident troubleshooting","Root cause analysis","Documentation","Collaboration","Compliance"]

Provide L2/L3 production support for EMR/EHR/HIS and other healthcare applications, ensuring high availability and reliability. Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within SLA targets using logs, database queries, and system analysis. Lead Incident, Request, Problem, Change, and Release Management using ITIL practices, perform RCA for recurring issues, and support upgrades, patches, release validation, and operational documentation.

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FursaFursa
NTT
NTT
4 weeks ago

Delivery Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide L2/L3 production support for EMR/EHR/HIS and other healthcare applications, ensuring high availability and reliability. Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within SLA targets using logs, database queries, and system analysis. Lead Incident, Request, Problem, Change, and Release Management using ITIL practices, perform RCA for recurring issues, and support upgrades, patches, release validation, and operational documentation.
Location: Bengaluru
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications to ensure stability and reliability.
  • •Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within SLA targets.
  • •Perform Incident, Request, Problem, Change, and Release Management following ITIL best practices.
  • •Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
  • •Support upgrades, patch deployments, release validation, and system testing, including on-call production support and RCA for recurring issues.

Key Requirements

  • •Experience working within the US Healthcare Provider domain, including hospital workflows and operational support.
  • •Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications.
  • •Monitor application performance, investigate incidents, and troubleshoot issues to resolve problems within defined SLA targets.
  • •Manage Incident, Request, Problem, Change, and Release Management in line with ITIL best practices.
  • •Diagnose and resolve application, interface, data, integration, and workflow issues using logs and database queries.
Experience:Healthcare
Skills:Incident troubleshootingRoot cause analysisDocumentationCollaborationCompliance
Tech Stack:EMREHRHISITILLogsDatabase queriesRCA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn