Customer Service Delivery Driver

Carvana
Richmond
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Attention to detail","Physical stamina","Safe driving mindset"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing customer-facing support as a Customer Advocate. Load and unload vehicles, inspect haulers to ensure safe driving, complete customer paperwork, and add detailed notes to the customer tracking system. Maintain a clean driving record in line with CMV policies and meet schedule expectations (11am–9pm, availability 7 days/week).

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Driver

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing customer-facing support as a Customer Advocate. Load and unload vehicles, inspect haulers to ensure safe driving, complete customer paperwork, and add detailed notes to the customer tracking system. Maintain a clean driving record in line with CMV policies and meet schedule expectations (11am–9pm, availability 7 days/week).
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers (training provided).
  • •Load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure vehicles maintain safe driving conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityWellness Stipend

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires standing/walking and physical activity for extended periods (8+ hours) with frequent movement and reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • •Requires grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs and frequent driving with excellent visual acuity.
Experience:2+ years
Skills:Customer focusAttention to detailPhysical staminaSafe driving mindset
Licenses:Valid driver’s licenseNotaryChauffeur’s licenseVehicle Verifier licenseSalesperson licenseDOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn