Senior Manager - Product Partner Operations

Mercury
San Francisco, New York
Workplace: RemoteFull timeUSD 164,300 - 228,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Leadership","Coaching","Stakeholder management","Written communication","Organizational change management"]

Lead a team of Partner Operations Specialists to scale Mercury’s banking and product partnerships. Own operational frameworks, documentation, and communication patterns that reduce friction and institutional dependencies. Drive organizational change and improve cross-functional execution with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners. Establish operational health and partner experience metrics, prioritize high-impact work, and leverage tooling like Linear to keep partner context accurate and actionable.

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Mercury
Mercury
17 hours ago

Senior Manager - Product Partner Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of Partner Operations Specialists to scale Mercury’s banking and product partnerships. Own operational frameworks, documentation, and communication patterns that reduce friction and institutional dependencies. Drive organizational change and improve cross-functional execution with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners. Establish operational health and partner experience metrics, prioritize high-impact work, and leverage tooling like Linear to keep partner context accurate and actionable.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, coach, and develop Partner Operations Specialists through feedback and clear expectations.
  • •Build durable operational frameworks for managing existing and future product partnerships across Banking and Expansion.
  • •Raise operational quality by improving documentation, knowledge management, and communication systems.
  • •Lead organizational change initiatives to adopt new processes, tooling, and operating models while maintaining execution quality.
  • •Partner cross-functionally and with external banking partners to solve operational challenges and define performance metrics for operational health and partner experience.

Pay and Benefits

Salary: USD 164,300 - 228,100 annually

Key Requirements

  • •7+ years leading operational programs in a fintech, financial institution, or similarly complex, highly regulated environment.
  • •3+ years leading and developing high-performing teams.
  • •Experience partnering with Product, Engineering, Design, and cross-functional business leaders and executives to drive strategic initiatives.
  • •Demonstrated operational change management experience, building alignment across stakeholders with competing priorities.
  • •Exceptional written and verbal communication and a strong belief in documentation as a strategic advantage.
Experience:7+ yearsFintechFinancial services
Skills:LeadershipCoachingStakeholder managementWritten communicationOrganizational change management
Languages:English
Tech Stack:Linear

Company Brief

Mercury
Provides banking and financial infrastructure for startups and small businesses, offering business checking accounts, payments, debit cards, venture debt integrations, and treasury services via a developer-friendly platform.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn