Business Development Manager

Build and manage an outbound tele-sales unit to drive multi-product sales and proactive retention for credit card customers. Own customer life-cycle activities, including growing the inorganic portfolio (BT/COC/EPP/FPP), CLI initiatives, insurance products, and supplementary cards. Supervise headcount, training, quality assurance, complaints handling, and NPS performance. Partner with digital, contact center, product, and marketing teams to increase bookings while ensuring compliance with Central Bank consumer protection requirements.