Kierownik Operacyjny - Assistance i Likwidacja Szkód (Warszawa, MZ, PL, 02-673)
Allianz
Warsaw
Workplace: HybridFull timeFunction: OtherExperience: 8+ yearsSkills: ["Leadership","Communication","Problem-solving","Strategic thinking","Change management"]Operational team leader responsible for back-office Assistance and claims settlement (NNW, TPA, Refundacje), overseeing processes, driving automation and AI initiatives, ensuring service quality and regulatory compliance, collaborating with internal teams and external partners, and delivering local and global optimization projects. You will manage development, onboarding, performance analysis, and escalation handling, mentoring staff and leading cross-functional improvements to enhance efficiency and customer experience.
