Gigs

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the technical anchor for support operations, owning escalations and resolving complex connectivity issues across the full technical stack. Debug API logs, troubleshoot network incidents (including SIM activation and outages), and translate root causes into clear customer solutions. Mentor Tier 1 support, turn technical findings into documentation, and use support data to advocate for bug fixes and improvements to the Gigs API and dashboard.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Drive technical resolution by deconstructing complex provisioning and API failures and preventing recurring errors.
•Troubleshoot connectivity incidents, diagnosing issues such as failed SIM activation and outages to guide customers to resolution.
•Act as primary escalation support for complex issues that stump Tier 1 partners, unblocking and mentoring the team on escalated tickets.
•Translate and document technical findings into accessible documentation and clear customer communication.
•Partner with Engineering using support data to champion bug fixes and feature improvements for the Gigs API and dashboard.

Travel: Low travel

Pay and Benefits

Salary: EUR 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:EquityHome OfficeLearning BudgetPhoneData Plan

Key Requirements

•Comfort using tools like Postman to debug APIs and understanding core concepts such as Webhooks, REST, and request tracing.
•Strong problem-solving mindset for investigating ambiguity in a fast-changing environment beyond following a runbook.
•Ability to communicate complex technical concepts clearly to customers and explain technical root causes.
•Operational ownership of your queue, prioritizing urgent external requests alongside internal improvement work.
•Technical background to understand the platform and handle escalated connectivity challenges.

Skills:CommunicationProblem-solvingOwnershipCustomer obsessionOperational agility

Languages:English

Tech Stack:PostmanAPIWebhooksRESTRequest tracing

Company Brief

Gigs

Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.

Industry: Music Industry

Website

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Gigs

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Drive technical resolution by deconstructing complex provisioning and API failures and preventing recurring errors.
•Troubleshoot connectivity incidents, diagnosing issues such as failed SIM activation and outages to guide customers to resolution.
•Act as primary escalation support for complex issues that stump Tier 1 partners, unblocking and mentoring the team on escalated tickets.
•Translate and document technical findings into accessible documentation and clear customer communication.
•Partner with Engineering using support data to champion bug fixes and feature improvements for the Gigs API and dashboard.

Travel: Low travel

Pay and Benefits

Salary: EUR 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:EquityHome OfficeLearning BudgetPhoneData Plan

Key Requirements

•Comfort using tools like Postman to debug APIs and understanding core concepts such as Webhooks, REST, and request tracing.
•Strong problem-solving mindset for investigating ambiguity in a fast-changing environment beyond following a runbook.
•Ability to communicate complex technical concepts clearly to customers and explain technical root causes.
•Operational ownership of your queue, prioritizing urgent external requests alongside internal improvement work.
•Technical background to understand the platform and handle escalated connectivity challenges.

Skills:CommunicationProblem-solvingOwnershipCustomer obsessionOperational agility

Languages:English

Tech Stack:PostmanAPIWebhooksRESTRequest tracing

Company Brief

Gigs

Industry: Music Industry

Website