Scrum Master and Preproduction Support Engineer (FTE / Hybrid)

NTT
San Francisco
Workplace: HybridFull timeUSD 83,520 - 125,280Function: Program & Project Management (PMO)Skills: ["Risk management","Dependency management","Communication","Organizational change leadership","Facilitation"]

Lead release management in a hybrid role, managing digital releases across SDLC phases including testing, compliance, and implementation coordination. Act as a Scrum Master and project manager for delivery teams, using Jira and ServiceNow to manage release artifacts and support incident resolution via Jira Service Desk. In preproduction, coordinate with development, DBA, and enterprise partners to troubleshoot and support lower environment problem/incident activity, testing enablement, and debug efforts.

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FursaFursa
NTT
NTT
5 days ago

Scrum Master and Preproduction Support Engineer (FTE / Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead release management in a hybrid role, managing digital releases across SDLC phases including testing, compliance, and implementation coordination. Act as a Scrum Master and project manager for delivery teams, using Jira and ServiceNow to manage release artifacts and support incident resolution via Jira Service Desk. In preproduction, coordinate with development, DBA, and enterprise partners to troubleshoot and support lower environment problem/incident activity, testing enablement, and debug efforts.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Manage digital releases through SDLC phases, coordinating testing, compliance, and implementation.
  • •Handle release artifacts using enterprise tools including Jira and ServiceNow.
  • •Serve as Scrum Master and project manager, managing delivery work within Agile frameworks.
  • •Provide preproduction support for lower environment problem/incident activity supporting feature development and release environments.
  • •Coordinate with development, DBA, and enterprise partners and perform testing enablement tasks such as switch enablement, testing down, and debugging.

Pay and Benefits

Salary: USD 83,520 - 125,280
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kLong-term Disability

Key Requirements

  • •5+ years of Agile practices and frameworks (e.g., Kanban, Scrum) with workflow and collaboration tools such as Confluence and Jira.
  • •5+ years experience working with and leading delivery teams.
  • •Strong risk management leadership skills and strong dependency management skills (5+ years).
  • •Ability to communicate effectively in writing and verbally across all organizational levels, including executive leadership.
  • •Ability to influence and lead organizational change in a dynamic, matrix environment and build business partnerships.
Experience:AgileRelease management
Skills:Risk managementDependency managementCommunicationOrganizational change leadershipFacilitation
Tech Stack:AgileScrumKanbanConfluenceJiraJira Service DeskServiceNowSDLCRelease management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn