Lead Training and Technical Support Specialist - UPS

Eaton
Dubai
Workplace: HybridContractFunction: IT Support & HelpdeskSkills: ["Communication","Presentation","Interpersonal skills","Problem-solving","Trouble shooting","Customer focus","Leadership","Mentoring","Continuous improvement","Safety leadership"]

Own and manage the service training function for 3-phase UPS for Field Service Engineers and Service Partners across Eaton’s Vantaa and Dubai Training Centers. Develop and maintain training concepts, content, and learning materials, and schedule/coordinate trainers and equipment. Serve as a senior technical support expert for complex field issues, customer escalations, and installation/commissioning and maintenance support across EMEA, including maintaining knowledge bases and service documentation.

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FursaFursa
Eaton
Eaton
2 days ago

Lead Training and Technical Support Specialist - UPS

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Job Summary

Own and manage the service training function for 3-phase UPS for Field Service Engineers and Service Partners across Eaton’s Vantaa and Dubai Training Centers. Develop and maintain training concepts, content, and learning materials, and schedule/coordinate trainers and equipment. Serve as a senior technical support expert for complex field issues, customer escalations, and installation/commissioning and maintenance support across EMEA, including maintaining knowledge bases and service documentation.
Location: Dubai
Workplace: Hybrid
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Act as the 3-phase UPS main trainer for service trainings for Field Service Engineers and Service Partners, owning and managing training at Vantaa and Dubai Training Centers.
  • •Create and maintain training concepts, content, and learning materials, including training packages, e-learnings, and remote training.
  • •Manage the EMEA 3-phase UPS service training program: create schedules, allocate trainers, organize training equipment, and coordinate with other EMEA training centers.
  • •Provide senior-level technical support for complex field issues, troubleshooting, and critical customer escalations across EMEA 3-phase UPS products.
  • •Maintain service knowledge base and technical documentation (field service bulletins and guides) and contribute field service input to product development and other stakeholders.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •University degree.
  • •Solid experience in the electrical and/or power electronics industry.
  • •Extensive experience in power electronics, 3-phase power systems, and UPS architectures.
  • •Proven experience delivering technical training and developing training programs.
  • •Excellent communication skills to explain complex technical concepts to both technical and non-technical audiences.
Experience:Power electronicsUPS
Skills:CommunicationPresentationInterpersonal skillsProblem-solvingTrouble shootingCustomer focusLeadershipMentoringContinuous improvementSafety leadership

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn