Client Care Analyst

Deliver high-value customer service for Visa clients and internal stakeholders by resolving inquiries, managing complex issues, and maintaining up-to-date support documentation. Collaborate with clients to identify efficiencies and required actions, lead cross-functional initiatives, advocate for enhancements, and act as an escalation point. Educate clients on best practices, support change requests, monitor payment industry trends, and coordinate resources to achieve client and business goals in a hybrid environment.