Client Care Analyst

Visa
Colombia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Analytical problem-solving","Attention to detail","Prioritization","Relationship management"]

Deliver high-value customer service for Visa clients and internal stakeholders by resolving inquiries, managing complex issues, and maintaining up-to-date support documentation. Collaborate with clients to identify efficiencies and required actions, lead cross-functional initiatives, advocate for enhancements, and act as an escalation point. Educate clients on best practices, support change requests, monitor payment industry trends, and coordinate resources to achieve client and business goals in a hybrid environment.

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FursaFursa
Visa
Visa
2 months ago

Client Care Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver high-value customer service for Visa clients and internal stakeholders by resolving inquiries, managing complex issues, and maintaining up-to-date support documentation. Collaborate with clients to identify efficiencies and required actions, lead cross-functional initiatives, advocate for enhancements, and act as an escalation point. Educate clients on best practices, support change requests, monitor payment industry trends, and coordinate resources to achieve client and business goals in a hybrid environment.
Location: Colombia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver high-value customer service to Visa clients and staff and advocate for clients.
  • •Collaborate with clients to identify efficiencies and required actions, maintaining communication through completion.
  • •Advocate for clients with internal stakeholders (Client Success Managers, Sales, Product, Systems, Risk, Legal).
  • •Resolve client inquiries promptly; maintain updated support documentation; act as an escalation point for complex issues.
  • •Lead cross-functional initiatives, manage change requests, coordinate resources, educate clients on best practices, and report accomplishments to senior management.

Key Requirements

  • •3+ years of work experience with a Bachelors Degree, or 4+ years with an Advanced Degree (e.g., Masters, MBA, JD, MD), or up to 3 years with a PhD.
  • •Excellent communication skills (written and verbal).
  • •Strong analytical and problem-solving skills with high attention to detail.
  • •Customer-focused mindset with the ability to empathize with clients and resolve issues efficiently, including managing expectations.
  • •Experience in a customer support role in financial services or the payments card industry, with understanding of credit card processing and payments gateways.
Experience:3+ yearsFinancial servicesPaymentsCustomer support
Education:Bachelor's
Skills:CommunicationAnalytical problem-solvingAttention to detailPrioritizationRelationship management
Languages:SpanishEnglishPortuguese
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointCredit card processingPayments gateways

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor