Fortinet

4 months ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the renewal sales cycle for Commercial/Mid-Enterprise accounts across a defined Canadian territory. You’ll support customers and partners by phone and email, cross- and up-sell Fortinet products and services at renewal time, manage inbound renewal requests via email and calls, and drive workflow using Salesforce, a Renewal Tracking System, and FreshDesk. You’ll also generate reports/quotes, troubleshoot issues, meet SLAs/KPIs, and help train new sales reps.

Location: Ottawa, Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Support customers and partners directly (phone/email) with Security & Support (FortiGuard & FortiCare) renewals for current and expired contracts.
•Cross-sell and up-sell additional Fortinet products and services during renewal conversations.
•Manage the renewal sales workflow end-to-end, including generating install base asset reports, quotes/re-quotes, and proactive upsell quotes.
•Handle inbound renewal requests and inquiries via email alias, leads, and corporate phone line within SLAs.
•Use Salesforce, the Renewal Tracking System, and FreshDesk daily to manage opportunities, meet KPIs, and train new sales reps as needed.

Travel: High travel

Pay and Benefits

Salary: USD 60,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

•1+ year of Renewals, Sales, or Operations experience, preferably in B2B tech.
•Intermediate expertise using Salesforce, MS Excel, MS Word, and MS PowerPoint.
•Knowledge of cybersecurity products/terminology and understanding of B2B channel and direct sales motions.
•A track record of meeting monthly, quarterly, or annual individual or team quotas.
•A technical degree in computer science, computer engineering engineering technology, cybersecurity, or a related field.

Experience:1+ yearsB2B techCybersecurity

Education:Bachelor's in computer science, computer engineering engineering technology, cybersecurity, or a related field

Skills:Professional communicationAttention to detailAnalytical mindsetCustomer serviceTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking System

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 months ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Ottawa, Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Support customers and partners directly (phone/email) with Security & Support (FortiGuard & FortiCare) renewals for current and expired contracts.
•Cross-sell and up-sell additional Fortinet products and services during renewal conversations.
•Manage the renewal sales workflow end-to-end, including generating install base asset reports, quotes/re-quotes, and proactive upsell quotes.
•Handle inbound renewal requests and inquiries via email alias, leads, and corporate phone line within SLAs.
•Use Salesforce, the Renewal Tracking System, and FreshDesk daily to manage opportunities, meet KPIs, and train new sales reps as needed.

Travel: High travel

Pay and Benefits

Salary: USD 60,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

•1+ year of Renewals, Sales, or Operations experience, preferably in B2B tech.
•Intermediate expertise using Salesforce, MS Excel, MS Word, and MS PowerPoint.
•Knowledge of cybersecurity products/terminology and understanding of B2B channel and direct sales motions.
•A track record of meeting monthly, quarterly, or annual individual or team quotas.
•A technical degree in computer science, computer engineering engineering technology, cybersecurity, or a related field.

Experience:1+ yearsB2B techCybersecurity

Education:Bachelor's in computer science, computer engineering engineering technology, cybersecurity, or a related field

Skills:Professional communicationAttention to detailAnalytical mindsetCustomer serviceTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking System

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn