Customer Success, North America

Mistral
New York, San Francisco
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Customer-centric","Organizational","Problem-solving"]

Own a portfolio of enterprise customers and ensure they achieve their goals using Mistral’s AI solutions. Serve as the primary point of contact to drive onboarding, adoption, satisfaction, and long-term success, monitoring customer health and proactively addressing churn risks. Collaborate across Sales, Product, Engineering, and Support to gather feedback, influence roadmap priorities, create success plans with KPIs, and support renewals, expansions, and QBRs.

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Mistral
Mistral
1 day ago

Customer Success, North America

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Job Summary

Own a portfolio of enterprise customers and ensure they achieve their goals using Mistral’s AI solutions. Serve as the primary point of contact to drive onboarding, adoption, satisfaction, and long-term success, monitoring customer health and proactively addressing churn risks. Collaborate across Sales, Product, Engineering, and Support to gather feedback, influence roadmap priorities, create success plans with KPIs, and support renewals, expansions, and QBRs.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of enterprise customers to maximize the value of Mistral’s AI solutions
  • •Lead onboarding, adoption, and ongoing engagement while monitoring customer health and preventing churn
  • •Serve as a trusted advisor and guide customers in leveraging Mistral solutions to reach business outcomes
  • •Collaborate with Sales, Product, Engineering, and Support to share insights, remove deployment obstacles, and inform the roadmap
  • •Run QBRs, create success plans with KPIs and timelines, and support renewals and expansion discussions

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness Stipend

Key Requirements

  • •5+ years in customer-facing roles such as customer success, account management, or solutions consulting, ideally in a technical or SaaS environment
  • •Proven experience managing enterprise customer relationships with a focus on adoption, satisfaction, and retention
  • •Ability to engage with Data, IT, and Engineering teams for technical products
  • •Strong communication and presentation skills for technical and executive audiences
  • •Business acumen to identify upsell and expansion opportunities while driving customer success
Experience:5+ yearsSaaSEnterpriseTechnical productsAI/ML
Skills:CommunicationPresentationCustomer-centricOrganizationalProblem-solving
Tech Stack:AI/ML

Company Brief

Mistral
Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Paris, France
Founded: 2023
WebsiteLinkedIn