Technical Account Manager, Observe

Snowflake
New York, New Jersey
Full timeUSD 148,000 - 194,200 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Collaboration","Technical advisory","Problem-solving","Consultative mindset"]

Partner with strategic enterprise customers to ensure long-term adoption and measurable operational value from Observe. Serve as the primary technical owner, embedding with SRE, DevOps, platform, and engineering teams to integrate Observe into daily workflows, optimize datasets and alerts, and drive reliability, performance, and cost improvements. Lead architecture reviews and proactive health checks, coordinate escalations across Support, Engineering, and Product, and advise during complex change events and scaling initiatives.

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Snowflake
Snowflake
1 day ago

Technical Account Manager, Observe

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Last checked: 7 hours agoStatus: Live

Job Summary

Partner with strategic enterprise customers to ensure long-term adoption and measurable operational value from Observe. Serve as the primary technical owner, embedding with SRE, DevOps, platform, and engineering teams to integrate Observe into daily workflows, optimize datasets and alerts, and drive reliability, performance, and cost improvements. Lead architecture reviews and proactive health checks, coordinate escalations across Support, Engineering, and Product, and advise during complex change events and scaling initiatives.
Location: New York, New Jersey
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical owner and trusted advisor for assigned strategic accounts.
  • •Build deep familiarity with customer architectures, datasets, use cases, and operational goals.
  • •Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows.
  • •Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost.
  • •Lead regular health checks and architecture reviews, and coordinate technical escalations across Support, Engineering, and Product when needed.

Pay and Benefits

Salary: USD 148,000 - 194,200 annually

Key Requirements

  • •7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
  • •Hands-on experience operating production observability platforms.
  • •Experience with observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms.
  • •Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines.
  • •Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices, with the ability to lead complex technical conversations.
Experience:7+ yearsSaaSObservabilitySREDevOpsPlatform engineering
Skills:CommunicationCollaborationTechnical advisoryProblem-solvingConsultative mindset
Tech Stack:ObserveSnowflake AI Data CloudSnowflakeOpenTelemetryDatadogDynatraceSplunkNew RelicGrafanaElasticELKKubernetesAWSGCPAzurePagerDutyOpsgenieVictorOps

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn