Service Engineer

Natera
United States
Workplace: OnsiteFull timeUSD 88,200 - 110,000Function: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Organizational skills","Communication","Customer service","Independent work"]

Troubleshoot, repair, and maintain laboratory instrumentation and automation (including liquid handlers and analytical instruments) with a semi-autonomous approach. Handle medium-complexity incidents independently and high-complexity events with some guidance, while following SOPs and documenting service tickets using Good Documentation Practices. Draft SOPs and contribute to troubleshooting knowledge bases, analyze test data, and support safe, compliant operations.

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FursaFursa
Natera
Natera
3 days ago

Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Troubleshoot, repair, and maintain laboratory instrumentation and automation (including liquid handlers and analytical instruments) with a semi-autonomous approach. Handle medium-complexity incidents independently and high-complexity events with some guidance, while following SOPs and documenting service tickets using Good Documentation Practices. Draft SOPs and contribute to troubleshooting knowledge bases, analyze test data, and support safe, compliant operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide semi-autonomous troubleshooting, repairs, and maintenance of laboratory instrumentation and robotics.
  • •Solve non-routine problems with some guidance and determine when to escalate for support.
  • •Follow SOPs and complete task-based assignments while adhering to Good Documentation Practices.
  • •Draft SOPs and work instructions, and contribute to a troubleshooting wiki.
  • •Analyze and interpret test data to support troubleshooting and completely document service tickets.

Pay and Benefits

Salary: USD 88,200 - 110,000
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Engineering, Life Sciences, or a related field.
  • •2–5 years of experience in Service Engineering with hands-on laboratory equipment repair.
  • •Understanding of diagnostic laboratory workflows, instrumentation, and software.
  • •Strong knowledge of Good Documentation Practices (GDP) and regulatory requirements.
  • •Excellent organizational and communication skills for managing multiple projects.
Experience:2-5 yearsLaboratory equipment repairLaboratory automationRoboticsDiagnostic laboratory workflows
Education:Bachelor's
Skills:TroubleshootingProblem-solvingOrganizational skillsCommunicationCustomer serviceIndependent work

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn