General Manager - Financial Services Risk & Compliance Operations

Xero
Melbourne
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Operational leadership","Governance","Relationship management","Data analysis","Responsible AI use"]

Build and lead Xero’s line 1 financial services risk and compliance operations, shaping a scalable operating function across sanctions screening, KYB/KYC, AML/CTF execution, transaction monitoring, and payment operations. Own operational governance, escalation pathways, and partner/outsourced quality oversight while optimizing tooling (Sardine, Salesforce workflows, payment platforms). Guide the function through build–operate–transfer into a permanent home and help ensure regulator-ready, customer-trust-first operations.

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Xero
Xero
17 hours ago

General Manager - Financial Services Risk & Compliance Operations

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Last checked: 7 hours agoStatus: Live

Job Summary

Build and lead Xero’s line 1 financial services risk and compliance operations, shaping a scalable operating function across sanctions screening, KYB/KYC, AML/CTF execution, transaction monitoring, and payment operations. Own operational governance, escalation pathways, and partner/outsourced quality oversight while optimizing tooling (Sardine, Salesforce workflows, payment platforms). Guide the function through build–operate–transfer into a permanent home and help ensure regulator-ready, customer-trust-first operations.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Build and lead line 1 financial services risk and compliance operations capability, serving as a Responsible Manager for Australian Financial Services Licensing purposes.
  • •Set up core operational capabilities across sanctions screening, KYB/KYC verification, AML/CTF execution, and payment workflows.
  • •Optimize tooling across Sardine, Salesforce workflows, payment operations platforms, and third-party payment portals.
  • •Establish operational governance routines, service standards, and escalation pathways such as the Financial Crime and Fraud Working Group.
  • •Manage outsourced operational partners with quality oversight aligned to internal control expectations and ensure regulator-ready operations.

Key Requirements

  • •Substantial operational leadership background in financial crime, AML/CTF, payment operations, or regulated financial services.
  • •Experience building or scaling first-line risk functions, establishing operational controls, and guiding teams through growth.
  • •Practical understanding of sanctions, KYB/KYC, transaction monitoring, and financial services licensing frameworks.
  • •Ability to manage external partner relationships, service quality standards, and operational service level agreements.
  • •Comfort using operational data, trend analysis, and workflow tools to strengthen controls and improve efficiency.
Experience:Financial servicesFinancial crimeAML/CTFPayments
Skills:Operational leadershipGovernanceRelationship managementData analysisResponsible AI use
Tech Stack:SardineSalesforceAI tools

Company Brief

Xero
Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Wellington, New Zealand
Founded: 2006
WebsiteLinkedIn